Shipping & Return

SHIPPING

What shipping methods are available and what do they cost?

We ship insured with DHL as standard.
You also have the option of opting for express delivery.

Free worldwide shipping over 200€

Germany

Standard: 4.90€
Express: 14.90€

EU

Standard: 14.90€
Express: 49.90€

World

Standard: 31.00€
Express: n.a.

For World express shipping, like Canada or USA, please contact us.
How long does the shipping take?

Standard shipping within Germany usually takes 2-3 working days. Within the EU 3-5 working days depending on the country. Shipping times to third countries such as the USA or Canada are between 10 and 15 working days.

Please note that we have no influence on the delivery times and that these are only approximate values from our shipping service provider.

For time-critical orders, we always recommend express shipping or contacting us in advance to ensure timely delivery.

Express also only refers to shipping and not to processing
How can I track my order?

As soon as your order has been dispatched, you will receive a tracking code by e-mail. Depending on the selected shipping method, you can track this via DHL Paket or DHL Express.

Shipping with DHL Paket: https://www.dhl.de/trackandtrace
Shipping with DHL Express: https://www.dhl.de/de/privatkunden.html
What can I do if the shipment status no longer changes and my parcel does not arrive?

Please contact our customer service at:

info@brucelabrucejewelry.com

We will then contact the shipping service provider and initiate an official investigation.

RETURN & WITHDRAWAL

How can I return an item?

You have a 14-day right of return and can decide at your leisure. If you want to return the item, that's no problem. Please pack the piece of jewelry in its original box and send it back to the following address:

Jonathan Johnson
Poolstr. 11
20355 Hamburg

We recommend insured shipping, as you will have proof of delivery if the parcel is lost.
How will my payment be refunded?

As soon as we have received your shipment, we will arrange for the refund to be made to the account you used within 2-3 days. If you paid in advance, the refund will be made to the account from which the transfer was made. If you paid by Paypal or credit card, the refund will be made to the associated Paypal or credit card account. If you have used a gift voucher for your purchase, you will receive a new voucher for the corresponding amount.
Can I also return an item that has been customized for me?

Customized items are excluded from exchange and cannot be returned.

Who pays the shipping costs for an exchange?

The shipping costs for an exchange are unfortunately to be borne by the buyer. We always recommend insured shipping.

Have a question or just want to chat?

Get in touch!

Your Name
Your Email
Your Number Phone